Click or Dial Voice Bots

Enhance consumer telephony experiences and lower costs with conversational Voice Bots.

Vocinity enables enterprises and third-party providers to add AI-based VoiceBots to digital and phone-based channels.

  • Online (Click to Talk)
    (websites, email, text messaging, social media, and e-commerce)
  • On the Phone (Phone System, Call Center, IVR)
    (inbound and outbound calling with multiple transfer options)

Bring Your Own Bot (BYOB)

We enhance existing chatbot solutions or support a complete end-to-end solution. 

Bot-To-Phone

Connects any IVR, phone or contact center to any bot framework.

Faster Time To
Value

We eliminate the technical complexity to ensure a faster time to value (from months to days and weeks).

Superior User Experiences

Proprietary Multimedia Gateway enhances experiences using unique algorithms for ASR error corrections, noise reduction, and more.

Best In Class
Options

We pre-integrate leading speech recognition (ASR), and text-to-speech (TTS) providers.

Lowers
Costs

VoiceBots are up to 90% less expensive than full-time staff or contractors.

The pandemic and labor shortage have highlighted the fragility of relying on human resources, especially for customer-facing tasks. Putting customers on hold and forcing them to navigate unfriendly IVR experiences frustrates users, increases costs, and limits sales. More than 50% of consumers will stop buying from a company that forces them to navigate long menus and hold times.

But with a simple SIP trunk integration, voice assistants help automate business processes by seamlessly capturing and exchanging data with back-office applications – and then transferring to a sales or service rep as needed.

Conversational voice bots

The Time Has Come To Make Your Sales and Service Experiences More EngagingInformativeEffectiveEntertaining

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Conversational Voice Assistants

With inbound and outbound calling support, Vocinity conversational voice bots help automate critical business processes.

From direct marketing and food ordering to help desk and collections, voice assistants address the cost, coverage, and consistency challenges of finding and retaining quality staff to perform repetitive but critical business processes.

Current Staff
Benefits

Up to 90% Less
Costly

Reduce Cycle
Times

Call Transfer via
Custom Routing

Everything You Need To Build, Deploy, And Maintain 
Your Fully Custom VoiceBots

Vocinity provides a communication link between bot frameworks, and telephony systems to support any voicebot use case. Our ground-breaking technology enables natural full-duplex voice experiences to create truly lifelike experiences. We provide a complete, end-to-end solution to quickly and easily create, deploy and manage conversational voice experiences.

Vocinity Value-Added Services

  • Detailed CDR records for enhanced reporting and analytics
  • Full duplex conversations with interruptions
  • Secure call recordings and transcriptions
  • ASR auto-correct for higher accuracy
  • Voice-activity detection and noise removal for more natural conversations
  • TTS caching for lower latency
  • Transfer to live agent (voice calls)