Voice and Video Live Chat
1:1 Conversations on Any Device and From Any Location
From any digital channel, you can easily add live voice or video chats with a simple link, script, or Google Tag Manager.
A quick call to a live agent (voice or video) in a call center, at home, or even “on location” can help with online conversions or resolving technical support issues.
Vocinity’s Click-to-Talk solution enables consumers to call an agent by clicking on a button on your company’s mobile or website, or self-service kiosk. The platform routes calls to agent based on context (location, product, agent experience, etc.) reducing call times and improving productivity.
Bring Your Own Phone (BYOP)
With a simple SIP connection, voice calls can integrated with existing call center, PBX or phone system, and treated as a regular incoming call.
Proprietary Multimedia Gateway enhances experiences and ensures secure, scalable growth.
Recordings & Transcriptions
Voice and Video Chats are securely recorded and transcriptions are available.
It’s Time To Start Your Digital Transformation And Improve Your Communications At The Same Time.
Agents only need a a browser, a web cam and a good quality microphone – and they can be in any location for 1:1 video chats.
Bring Your Own Device (BYOD)
Agents can use any device with a browser.
No software for consumers or Agents to download or install.
Fast Time To
WebRTC provides higher voice quality and makes deployment a snap.
Allows agents to capture and exchange data with back-office applications.
Enables live demonstrations and show-and-tell; plus agents can share videos and images.
Video Calls can be transferred to a voice or video call using usimg custom routing rules.