Voice and Video Live Chat
1:1 Conversations on Any Device and From Any Location
From any digital channel, you can easily add live voice or video chats with a simple link, script, or Google Tag Manager.
A quick call to a live agent (voice or video) in a call center, at home, or even “on location” can help with online conversions or resolving technical support issues.
Vocinity’s Click-to-Talk solution enables consumers to call an agent by clicking on a button on your company’s mobile or website, or self-service kiosk. The platform routes calls to agent based on context (location, product, agent experience, etc.) reducing call times and improving productivity.
Bring Your Own Phone (BYOP)
With a simple SIP connection, voice calls can integrated with existing call center, PBX or phone system, and treated as a regular incoming call.
Scalable and
Secure
Proprietary Multimedia Gateway enhances experiences and ensures secure, scalable growth.
Recordings & Transcriptions
Voice and Video Chats are securely recorded and transcriptions are available.
It’s Time To Start Your Digital Transformation And Improve Your Communications At The Same Time.
Video Chats
Agents only need a a browser, a web cam and a good quality microphone – and they can be in any location for 1:1 video chats.
Bring Your Own Device (BYOD)
Agents can use any device with a browser.
Zero-Footprint
No software for consumers or Agents to download or install.
Fast Time To
Value
WebRTC provides higher voice quality and makes deployment a snap.
Integration Support
Allows agents to capture and exchange data with back-office applications.
Live Demos
Enables live demonstrations and show-and-tell; plus agents can share videos and images.
Transfer Options
Video Calls can be transferred to a voice or video call using usimg custom routing rules.