Voice and Video Live Chat

1:1 Conversations on Any Device and From Any Location

From any digital channel, you can easily add live voice or video chats with a simple link, script, or Google Tag Manager.

A quick call to a live agent (voice or video) in a call center, at home, or even “on location” can help with online conversions or resolving technical support issues.

Vocinity’s Click-to-Talk solution enables consumers to call an agent by clicking on a button on your company’s mobile or website, or self-service kiosk. The platform routes calls to agent based on context (location, product, agent experience, etc.) reducing call times and improving productivity.

Live Chat - Voice or Video

Bring Your Own Phone (BYOP)

With a simple SIP connection, voice calls can integrated with existing call center, PBX or phone system, and treated as a regular incoming call.

Scalable and

Proprietary Multimedia Gateway enhances experiences and ensures secure, scalable growth.

Recordings & Transcriptions

Voice and Video Chats are securely recorded and transcriptions are available.

It’s Time To Start Your Digital Transformation And Improve Your Communications At The Same Time.

Video Chats

Agents only need a a browser, a web cam and a good quality microphone – and they can be in any location for 1:1 video chats.

Live Video Chats

Bring Your Own Device (BYOD)

Agents can use any device with a browser.


No software for consumers or Agents to download or install.

Fast Time To

WebRTC provides higher voice quality and makes deployment a snap.

Integration Support

Allows agents to capture and exchange data with back-office applications.

Live Demos

Enables live demonstrations and show-and-tell; plus agents can share videos and images.

Transfer Options

Video Calls can be transferred to a voice or video call using usimg custom routing rules.