Your Complete Toolkit for Fully Customizable Conversational Voice and Video Bots

Most businesses do not have the necessary technical skills or financial resources to provide efficient voice and video AI conversations. However, the Vocinity platform simplifies the technology required and comes integrated the top speech recognition, text-to-speech, digital avatar, and text chatbot providers, reducing the implementation time from months to days.

With Vocinity, your new digital workforce seamlessly integrates with your business workflows and apps – helping you attract, acquire, and grow customers, employees, and partners and improve the productivity and effectiveness of existing staff

Conversational avatars make every customer touchpoint an interactive, rich media, personalized journey.

conversational video bot

Phone bots support inbound and outbound calls with the ability to transfer to a sales or service rep on demand.

One-on-one video chats are supported on any device and any location (call center, at home, or in the office.

Voice and Video Partner Solutions
End to End Orchestration for Conversational Voice and Video

Your Customers Don’t Speak
With Their Thumbs

Vocinity is actual conversational commerce – your clients interact with our virtual assistants using their voice.

Proprietary Multimedia
Video and Voice Gateway

Our multimedia gateway provides the lowest latency in the industry for real-time voice and video experiences. We use a combination of commercial and open-source technologies, along with cutting-edge data science, machine learning, natural language processing, and real-time video encoding.

White-label Voice and Video Bots

  • Bring your own bot (BYOB)
    (or use our no-code, context-aware RASA-based NLU)
  • Interactive rich-media experiences
    (videos, images, messaging)
  • Programmable background music or office “noise”
  • Escalate to live agent
    (voice or video calls)
  • Includes analytics, call detail records (CDRs), transcriptions and recordings

Complete End-To-End Solution

  • Aggregated single price for all services
    (no additional charge for avatar or voice cloning)
  • Best-in-class speech recognition (ASR), text-to-speech (TTS), and digital avatars (character or human)
  • SIP Connectors, SBCs and phone numbers included
  • Smart sign reference design
  • Reference designs and code snippets for UI control
  • Omnichannel deployments with simple script or link

Microservices architecture

  • Proprietary multimedia gateway for real-time audio and video processing (incluidng GPU acceleration)
  • Bi-directional APIs for back-office application integrations (e.g. CRM)
  • Private data center with telco-grade high availability and security
  • Surge traffic offloaded to public cloud
  • SIP trunk integrations with any phone system
  • Secure WebRTC communications
    (works on any device, no software install)

Enhanced User Experiences

  • Industry-leading low latency (audio/Vvdeo caching)
  • Voice activity detection (neural network-based)
  • Noise reduction
  • Full duplex with barge-in (or half duplex option)
  • ASR corrections (reduces word error rate)
  • Adaptable bandwidth