Your Complete Toolkit for
Video and Voice Conversational Assistants

If you are like most enterprises, you lack the technical expertise, and budget, to enable low latency, scalable voice and video conversational AI experiences.

While other infrastructure providers enable basic connectivity for voice bots, they don’t reduce the time to value and add little to enhance end-user experiences.

Remember we are BYOB (if you have your own bot), or we can provide the complete solution.

Your Toolkit for Voice Bots and Video Bots

To ensure fast time to value, Vocinity pre-integrates the leading speech recognition (ASR), text-to-speech (TTS), Digital Avatar and Bot Framework provides – and we are adding more all the time.

Vocinity Voice and Video Bot Infrastructure

Fully Customizable
Conversational Voice and Video Bots

Vocinity enables your new digital workforce – seamlessly integrating with your key business workflows and applications. Now, you can attract, acquire and grow customers, employees and partners at scale by autonomously answering questions, providing desired content and more —
all while improving the productivity and effectiveness of existing staff.

Voice and Video Partner Solutions

Conversational avatars make every customer touchpoint an interactive, rich media, personalized journey. And they can transfer to a human for a voice or video call. 

Phone bots support inbound and outbound calls with the ability to transfer to a sales or service rep on demand.

Omnichannel Experiences

The Vocinity platform obfuscates the technology complexity for creating conversational AI-based voice and video experiences, shortening the time to value.

Consumers engage video and voice assistants when and how they want – ensuring consistent, cost-effective sales, service, and support experiences – any time, anywhere, and on any device (with no software to download or install).

  • Computers and Mobile Devices
  • E-commerce and Websites
  • Social Media and Email/Text Campaigns
  • PBX and Phone Systems
  • QR Codes
  • Smart Signs and Kiosks

Your Customers Don’t Speak With Thumbs

Vocinity is actual conversational commerce – your clients interact with our virtual assistants using their voice.

Proprietary Multimedia
Video and Voice Gateway

We are proud to offer our clients and partners the industry’s lowest latency for real-time conversational voice and video experiences through our proprietary multimedia gateway. 

Our solution leverages leverage best-of-breed commercial and open-source technologies plus unique development projects involving the latest in data science, machine learning, natural language processing, real-time video encoding, and more.

Fully-Branded Voice and Video Experiences

  • Best-in-Class Speech Recognition (ASR), Text to Speech (TTS), and Digital Avatars (Character or Human)
  • Bring Your Own Bot BYOB or No-Code (Context-Aware) RASA-based NLU
  • Interactive rich-media experiences (videos, images, messaging)
  • Programmable Background Music
  • Custom Routing Rules for In-Context Call Transfers to Live Agents (Voice or Video)

Complete End-To-End

  • Aggregated Single Price for All Services
  • Bring Your Own Bot BYOB or No-Code (Context-Aware) RASA-based NLU
  • Interactive rich-media experiences (videos, images, messaging)
  • SIP Connectors, Phone Numbers, and SBCs included
  • Secure Call Recordings and Transcriptions
  • Smart Sign Reference Design


  • Best-in-Class Speech Recognition (ASR), Text to Speech (TTS), Digital Avatars (Character or Human)
  • Bring Your Own Bot BYOB or No-Code (Context-Aware) RASA-based NLU
  • Interactive rich-media experiences (videos, images, messaging)

Scalable microservices architecture

  • Private Data Center with Telco-Grade High Availability and Security
  • GPU Acceleration
  • Surge Traffic Offloaded to Public Cloud

Enhanced User Experiences

  • Industry-Leading Low Latency (Audio/Video Caching)
  • Voice Activity Detection
  • Noise Reduction
  • Full Duplex with Barge-In

  • ASR Corrections (Auto and Manual)
  • Adaptable Bandwidth
  • Speaker Diarization