Conversational Video and Voicie
Virtual Assistant Software

Vocinity is not just another bot company. It’s a one-stop-shop for powerful yet cost-effective video and voice interactions featuring virtual shopping, sales and service assistants and live video chats.

Conversational Voice Assistants
Video Shopping and Service Assistant
Live Agent Video Chats

Omnichannel Experiences

Consumers engage Video and Voicie Assistants when and how they want – ensuring consistent, cost-effective sales, service, and support experiences.

  • Computers and Mobile Devices
  • E-commerce and Websites
  • Social Media and Email/Text Campaigns
  • PBX and Phone Systems
  • QR Codes
  • Smart Signs and Kiosks

No-Code Agent Builer

Do it yourself or have our expert team build and maintain your video or voice  conversational assistant or your can create your own using our no-code Agent Builder application. 

Vocinity No Code Agent Builder Makes It Simple and Cost Effective To Create Interactive Videos
  • Supports all major ASR, TTS and Digital Avatar vendors
  • Fully custom CGI avatars, voices, bot scripts and dictionaries
  • Captures detailed conversation analytics
  • Bots continually improve through iterative machine learning
  • Context based on product, location, retailer and more, plus user input
  • Automates data capture and exchanges with legacy applications

Fully Custom Virtual Humans

Fully custom video and voice bots

Have it your way!  
Each conversational assistant is uniquely yours. 

  • Computer-generated text-to-speech and and human voices
  • CGI-Avatars (multiple vendors and custom options)
  • Tailored scripts to drive your business process automation
  • Share contextual content (videos, images, text messages)
  • Custom actions, workflows and data capture

Proprietary Multimedia Video and Voice Gateway

Our customer experience software leverages best-of-breed commercial and open-source technologies plus more than 100 unique development projects involving the latest in data science, machine learning, natural language processing, real-time video encoding, and more.

ANY DEVICE USING WEBRTC

NO CODE DEVELOPMENT PLATFORM

live video chats AND streaming 
broadcasts

machine learning & enhanced AI 

custom cgi avatars, voices & DICTIONARIES

eNHANCED NLU PROCESSING AND ERROR CORRECTION 

IN-CONTEXT call tRANSFERS to live agents (VOICE/VIDEO)

proprierarty logic for real-time voice/video calls

CUSTOMER CALL ROUTING RULES

noise reduction AND ADAPTIVE bandwidth

micro-services architecture with extensive API’s

telco grade high availability & security

unique multimedia gateway for voice and video

Secure recordings, transcriptions and Call Detail Records

SIP, WEBRTC, AND GRPC INTERFACES

Working With Vocinity

Video and Voice Assistant Engagement Process