Your Complete Toolkit for
Video and Voice Conversational Assistants

If you are like most enterprises, you lack the technical expertise, and budget, to enable low latency, scalable voice and video conversational AI experiences.

While other infrastructure providers enable basic connectivity for voice bots, they don’t reduce the time to value and add little to enhance end-user experiences.

Remember we are BYOB (if you have your own bot), or we can provide the complete solution.

Omnichannel Experiences

The Vocinity platform obfuscates the technology complexity for creating conversational AI-based voice and video experiences shortening the time to value.

Consumers engage video and voice assistants when and how they want – ensuring consistent, cost-effective sales, service, and support experiences – any time, anywhere, and on any device (with no software to download or install).

  • Computers and Mobile Devices
  • E-commerce and Websites
  • Social Media and Email/Text Campaigns
  • PBX and Phone Systems
  • QR Codes
  • Smart Signs and Kiosks

Your Customers Don’t Speak With Thumbs

Vocinity is actual conversational commerce – your clients interact with our virtual assistants using their voice.

Fully Custom Voice and Video Bots

Conversational Video Avatars
  • Computer-generated text-to-speech and and human voices (TTS)
  • Digital avatars (synthetic humans or character-based) from multiple vendors that can share contextual content (videos, images, and text messages)
  • Bring your own chat bot or we can provide one.

Vocinity pre-integrates with leading speech recognition (ASR), text-to-speech (TTS) and Digital Avatar provides – and we are adding more all the time.

Proprietary Multimedia
Video and Voice Gateway

We are proud to offer our clients and partners the industry’s lowest latency for real-time conversational voice and video experiences through our proprietary multimedia gateway. We leverage leverage best-of-breed commercial and open-source technologies plus more than 100 unique development projects involving the latest in data science, machine learning, natural language processing, real-time video encoding, and more.

voice-based conversions INCLUDING BARGE-IN AND VOICE ACTIVITY DEtection

Smart Digital Sign reference design


Supports SIP, WEBRTC, AND GRPC INTERFACES

Full and half Duplex Calls

No Software To Install, Works on ANY DEVICE with a Browser

Supports SIP, WEBRTC, AND GRPC INTERFACES

GPU
Acceleration

Speaker
Diarization

CMS
Integration

Speech recognition (ARR) ERROR CORRECTION 

SECURE RECORDINGS, TRANSCRIPTIONS AND CALL DETAIL RECORDS

Custom Call Routing Rules
     

IN-CONTEXT call tRANSFERS to live agents (VOICE/VIDEO)

Programmable backgrounD Music
  

Context-aware (device, location, and more)

noise reduction AND ADAPTIVE bandwidth

micro-services architecture with extensive API’s

telco grade high availability & security