Online and In Stores 

The time has come to make shopping experiences more engaging, entertaining and informative with video-based Virtual Shopping Assistants – delivering the right answers, at the right time, with the right content.

In-Store Options

Before COVID, research showed that more than 90% of consumers were frustrated shopping in stores – and now it’s even worse. Retail is no longer just about selling and discounts; it’s about show-and-tell.

Plus, the labor shortage makes selling high-value brands and products increasingly challening. Vocinity-powered QR codes and Smart Digital Signs provide autonomous, informative, and entertaining video-based engagements.

SMART SIGNS AND KIOKS

Conversational Assistants on Smart Signs

Vocinity enables touchless, convinent and safe personalized video-based journeys based on our smart digital sign reference design.

QR CODES

Vocinity Conversational Assistants Supporting Shoppertainment

Add QR codes to product packaging, merchandise and display to launch personalized, interactive video-based sales experiences.

  • Even when no one is available, shoppers get their questions answered with personalized journeys
  • Ensures 100% store coverage with custom routing rules for video or voice calls for available agents
  • Shopping assistants sell just as effectively as live sales agents but up to 9 times less costly
  • Obtain behaviorial insights (zero party data) based on shopper interactions
  • Improves effectiveness of current in-store and field personnel

Online Options

Online search and chatbot experiences are broken, costing US businesses more than $300M per year. Landing on a shopping site with just a search bar or simple chatbot leaves your visitors stranded – resulting in low conversation rates.

Vocinity Virtual Assistants transform online shopping experiences from browse-and-search to automated and personalized — answering questions, providing recommendations, sharing documents, images, and videos, showing product demos, and sending text messages with actionable links.

Omnichannel Shopping and Service Assistants
  • Even when no one is available, visitors get their questions answered with personalized journeys
  • Ensures 100% availability with custom routing rules for video or voice calls for scheduled agent times
  • Shopping assistants sell just as effectively as live sales agents but up to 9 times less costly
  • Obtain behaviorial insights (zero party data) based on shopper interactions

The Time Has Come To Make Your Shopping Experiences More EngagingInformativeEffectiveEntertaining