Video and Voice Shopping and Service Assistants
Transform consumer experiences from browse-and-search to automated, and personalized.
And, never let a question go unanswered — even when no one is available.
Give every interaction a personal shopping, sales and service assistant.
Conversational avatars make every customer touchpoint – online, in stores and in offices –
an interactive, rich media, personalized journey.
Provides conversational support for inbound and outbound phone calls with the ability to transfer to a sales or service rep on demand.
Live Video Chats
Whether you are there in person or not, agents can video chat from stores, call centers, virtual shopping locations, or their home and corporate offices.
With our no-code builder, anyone can design, develop, deploy and manage natural and rich video and voice interactions.
Understands questions, issues, and objections and responds accordingly, including qualifying leads and triaging issues.
We augment leading vendors such as Google and DeepGram with noise and echo cancellation and auto-correction based on context
Using RASA as the core, we enable human levels of interaction, including interruptions that understand complex conversations across multiple products, models, and other attributes.
Using our standard commands or adding additional ones gives customers more control over the interactions
Select a CGI-avatar from one of our partners or we will help you create one for you. We also work with most of the leading TTS vendors so you can select one of their voices, use a human voice, or create a custom voice.
Your customers can pause and restart their interactions through unique wake words when needed.
Shopping, sales, and service assistants answer questions, share content, send text messages with actionable offers, schedule meetings and transfer to a live rep when needed.
Video-based interaction support sharing of video and images based on user input as well as rich-media overlays to supplement voice commentary.
Updates your CRM, including the transcriptions, context of the interactions, and shared content
Efficiently schedule meetings with leads by eliminating tedious back and forth communications so you can close more deals and convert more opportunities.
Transferring calls to live video or voice calls is seamless based on custom rules routing to live agents in stores, call centers, virtual shopping locations, or home offices.
Engage on any device or digital content with a simple link or script or in-store with QR codes and smart digital signs.
Each product and model can have unique names, nicknames or synonyms specific to your company and industry.
The Time Has Come To Make Your Sales and Service Experiences More EngagingInformativeEffectiveEntertaining
Anytime, Anywhere, and On Any Device
You can always be just a click, snap or call away!
Before COVID, research showed that more than 90% of consumers were frustrated shopping in stores – and now it’s even worse. Retail is no longer just about selling and discounts; it’s about show-and-tell.
Shopping and Service Assistants are easily added to e-commerce, websites, social media, text messages, and other digital channels with a simple link, script, or Google Tag Manager.
Brick and Mortar Locations
Add QR codes to product packaging, merchandise and displays. But instead of static content, launch personalized, interactive video-based sales and service experiences.
Vocinity also enables interactive, personalized video-based journeys based on our smart digital sign reference design.
Voice assistants help automate business processes by seamlessly capturing and exchanging data with back-office applications – and then transferring to a sales or service rep as needed.
Shopping and Service Assistants
Vocinity conversational shopping and service assistants make every customer touchpoint a rich media, personalized journey.
Transform shopping and support experiences from browse-and-search to automated and personalized — answering questions, providing recommendations, and sharing documents, images and videos, showing product demos, and sending text messages with actionable links.
The next generation of conversational marketing
Automated, personalized, and contextual engagements, responses, and follow-ups make your customer relationships truly conversational
Makes your marketing efforts more engaging and entertaining
Don’t settle for static landing pages and simple forms; add interactive video experiences to your marketing program (websites, e-commerce, QR codes, email, SMS, events, digital ads, and more)
Proactively qualify 100% of your leads
Never miss a lead again, and don’t let leads go stale. Engage every inbound lead in real-time with a personalized, interactive journey.
Converts more leads into qualified sales opportunities
Improve the quality of your top-of-the-funnel leads by following up and qualifying leads and then scheduling a meeting for your sales reps.
Real-time transfers of hot leads to sales
Instantly route calls (video or voice) to available agents when appropriate.
Enables new levels of assisted selling
Even when no one is available, conversational assistants can still sell and lower your cost of acquisition
Automate lead qualification and schedule meetings based on customer and rep availability.
Offload and automate repetitive tasks for key business processes leveraging extensive APIs to enable real-time workflows and robotic process automation (RPA).
Obtain behaviorial insights based on interactions with personal assistants, and update in CRM
Improves first call resolution
Triage inbound issues and quickly resolve or escalate with custom routing rules to video or voice call
Maximizes customer lifetime value and satisfaction
Automate NPS surveys and renewal processes and escalate to live reps when needed
Ensures customer inquiries never go unanswered
Even when no one is available, you get 7×24 remote clienteling through autonomous personalized interactions
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Video and Voice Assistant Trends and News
Live Video Chats
Live Agent Video Chats provide remote clientelling from any location, and are quickly added to any e-commerce or website. Consumers also easily engage with live agents online and in stores (QR codes and smart signs).
Conversational Assistants can also seamlessly transfer to Live Chats based on custom routing rules.
Allows agents to connect with consumers from other locations, virtual stores, and home offices, maximizing effectiveness of current staff.
Obtain consumer behavior insights based on interactions with Live Agent video chats.
When you can’t be there face to face, agents can engage on live video chats on smartphones, tablet and computers.
Video calls are sent directly to or transfered via Video Assistant to live agents based on custom routing rules.
Conversational Voice Assistants
With inbound and outbound calling support, Vocinity conversational voice bots help automate critical business processes.
From direct marketing and food ordering to help desk and collections, voice assistants address the cost, coverage, and consistency challenges of finding and retaining quality staff to perform repetitive but critical business processes.
Improves productivity and effectivenss of existing staff and eliminates staffing functuations or staff additions.
Up to 200% Less
Besides the costs for recruiting, training and ramp-up time for staff, voice assistants never get sick, and don’t take vacations.
Extensive APIs enable real-time workflows and robotic process automation (RPA) to improve scheduling, obtain faster approvals, and reduce cycle times.
Fully Custom &
No Code Portal
Assistants are built using no-code portal, and scripts and voices are fully custom.
Call Transfer via
Transfering phone calls are seamless based custom rules routing to sales and service rep via SIP trunks.