Vocinity Virtual Assistants

Vocinity conversational assistants are your new digital workforce – seamlessly integrating with your key business workflows and applications. Now, you can attract, acquire and grow customers, employees and partners at scale by autonomously answering questions, providing desired content and more —
all while improving the productivity and effectiveness of existing staff.

Conversational AI Video Shopping and Service Assistant

Video Assistants

Conversational avatars make every customer touchpoint – online, in stores and in offices –
an interactive, rich media, personalized journey.

Conversational Voice Bots

Voice Assistants

Provides conversational support for inbound and outbound phone calls with the ability to transfer to a sales or service rep on demand.

Live Video Chat

Live Video Chats

Whether you are there in person or not, agents can video chat from stores, call centers, virtual shopping locations, or their home and corporate offices.

No Code Agent Builder

With our no-code builder, anyone can design, develop, deploy and manage natural and rich video and voice interactions.

Artificial Intelligence

Understands questions, issues, and objections and responds accordingly, including qualifying leads and triaging issues.

Automatic Speech Recognition

We augment leading vendors such as Google and DeepGram with noise and echo cancellation and auto-correction based on context

Advanced Natural Language Processing

Using RASA as the core, we enable human levels of interaction, including interruptions that understand complex conversations across multiple products, models, and other attributes.

Voice Commands

Using our standard commands or adding additional ones gives customers more control over the interactions

Custom Avatars and Voices

Select a CGI-avatar from one of our partners or we will help you create one for you. We also work with most of the leading TTS vendors so you can select one of their voices, use a human voice, or create a custom voice.

Unique Wake Words

Your customers can pause and restart their interactions through unique wake words when needed.

Personalized Interactions

Shopping, sales, and service assistants answer questions, share content, send text messages with actionable offers, schedule meetings and transfer to a live rep when needed.

Rich Media Experiences

Video-based interaction support sharing of video and images based on user input as well as rich-media overlays to supplement voice commentary.

Automatic CRM Updates

Updates your CRM, including the transcriptions, context of the interactions, and shared content.

Meeting Scheduler

Efficiently schedule meetings with leads by eliminating tedious back and forth communications so you can close more deals and convert more opportunities.

Custom Routing Rules

Transferring calls to live video or voice calls is seamless based on custom rules routing to live agents in stores, call centers, virtual shopping locations, or home offices.

QR Code, Website, and Social Media Assistants

Engage on any device or digital content with a simple link or script or in-store with QR codes and smart digital signs.

Client-Specific Dictionaries

Each product and model can have unique names, nicknames or synonyms specific to your company and industry.

The Time Has Come To Make Your Sales and Service Experiences More EngagingInformativeEffectiveEntertaining

Anytime, Anywhere, and On Any Device

You can always be just a click, snap or call away!

ONLINE

Online search and chatbot experiences are broken, costing US businesses more than $300M annually. When shoppers don’t quickly find the desired information, they leave empty-handed.

Easily add our Virtual Assistants to e-commerce, websites, social media, text messages, and other digital channels with a simple link, script, or Google Tag Manager.

BRICK & MORTAR LOCATIONS

Before COVID, research showed that more than 90% of consumers were frustrated shopping in stores –now, it’s even worse. Retail is no longer just about selling and discounts; it’s about show-and-tell.

Add QR codes to product packaging, merchandise, and displays to launch personalized, interactive video-based experiences.

Vocinity also enables interactive, personalized video-based journeys based on our smart digital sign reference design.

INBOUND & OUTBOUND CALLS

Bad IVR experiences negatively impact revenue and customer lifetime value.  More than 50% of consumers will stop shopping with a company that forces them to navigate long menus and hold times

Voice assistants help automate business processes by seamlessly capturing and exchanging data with back-office applications – and then transferring to a sales or service rep as needed.

Virtual Video Assistants

Vocinity virtual assistants make every customer touchpoint a rich media, personalized journey — answering questions, providing recommendations, and sharing documents, images and videos, showing product demos, and sending text messages with actionable links.

The next generation of conversational marketing

Makes your marketing efforts more engaging and entertaining

Real-time transfers to Live Agents

Enables new levels of assisted selling

Captures 1st
Party Data

Live Video Chats

Live Agent Video Chats provide remote clientelling from any location, and are quickly added to any e-commerce or website. Consumers also easily engage with live agents online and in stores (QR codes and smart signs).

Conversational Assistants can also seamlessly transfer to Live Chats based on custom routing rules.

Capture 1st
Party Data

Remote
Clientelling

Custom Routing

Conversational Voice Assistants

With inbound and outbound calling support, Vocinity conversational voice bots help automate critical business processes.

From direct marketing and food ordering to help desk and collections, voice assistants address the cost, coverage, and consistency challenges of finding and retaining quality staff to perform repetitive but critical business processes.

Current Staff
Benefits

Up to 200% Less
Costly

Reduce Cycle
Times

Call Transfer via
Custom Routing

The Time Has Come To Make Your Sales and Marketing Truly Conversational