Video and Voice Assistants For
Enterprises, Brands and Retailers

Vocinity Video and Voice Assistants For Brands and Retailers transforms shopping and support experiences from browse-and-search to automated, personalized and multimedia -- in brick and mortar locations, online and on the phone.

Brick and Mortar

Online 

Phone

The pandemic has highlighted the fragility of relying solely on human resources, especially for in-store customer-facing tasks. And, digital natives, the Now Generation, have a voracious appetite for more engaging and entertaining video-based experiences even in stores.

In-Store Shopping and
Service Assistants

Landing on a shopping site with just a search bar or simple chatbot leaves visitors stranded. Typical searches result in hundreds of “answers,” most of which are irrelevant. Today's consumers won't hunt and peck for information, they will just go somewhere else to find it.

Online Shopping and
Service Assistants

Putting customers on hold or forcing them to navigate unfriendly IVRs frustrates users, increases costs, and limits outcome value. Plus, turnover rates, replacement costs, long ramp-up times, and poor training retention puts your business and customers on hold.

Voice Shopping and
Service Assistants

Your Industry, Your Brand, and Your Assistant

Creating and Managing Video and Voice Assistants For Brands and Retailers 
Is Fast, Easy and Fully Customized - Using Our No Code Builder

Custom Avatars and Voices for Shopping and Service Assistatnts
  • Select an Avatar from one of several providers or create a new one
  • Pick your voice from leading TTS vendors or record a brand-specific voice
  • Write the story and establish a customer dictionary and synonyms
  • Assistants are quickly added to any online channel with just a link, script, or Google Tag Manager.
  • Voice assistant require only a simple sip trunk connection

Your fully custom, conversational assistant answers consumers' questions even when no one is available - increasing revenue and reducing costs while improving the productivity and effectiveness of existing staff.

  • Always Available - 7x24x365 availability and no HR headaches
  • Typical ROI > 150% (higher conversion rates & average order value)
  • 2x- 9x more cost-effective than full-time staff or contractors

Give Each Customer Their Own Shopping and Service Assistant

Vocinity shopping and service assistants address the challenges of finding and retaining quality staff and the lack of a personal touch that e-commerce and chatbots alone do not provide.

Online, in brick and mortar locations and on the phone, you can now enable powerful brand and product experiences - blurring the lines between commerce, education, and entertainment.

Consumer Electronics

Cable and Wireless

Luxury Goods

Home Improvement and Appliances

Health and Beauty

Join The Consumer Shopping and Service
Experience Revolution

Let’s Chat

Improve Shopping and Service Experiences
With Conversational and Live Assistants

With Video and Voice Assistants for Brands and Retailers, you cost-effectively interact with consumers throughout their relationship – online, in brick and mortar locations, and on the phone – driving conversions rates, average order value, and brand loyalty.

Vocinity Shopping and Service Assistants Support Many Use Cases and Industries

The Time Has Come To Make Your Sales and Service Experiences More EngagingInformativeEffectiveEntertaining

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