The pandemic has highlighted the fragility of relying on human resources, especially for customer-facing tasks.

Landing on a site with just a search bar or simple chatbot leaves visitors stranded – hunting and pecking for information.  

Putting customers on hold or forcing them to navigate unfriendly IVRs frustrates users, increases costs, and limits outcome value.

Vocinity Video and Voice Virtual Assistants For Enterprises, Brands and Retailers transforms shopping, sales and support experiences from browse-and-search to automated, personalized and multimedia.