Leave The Past Behind You
Don’t let your phone-based workflows and outdated approaches drag your business down.
Legacy IVRs are expensive, have complicated menus, and frustrate callers.
Inconsistent staffing quality, turnover and replacement costs, along with new employee recruiting and ramp-up time, drive up your operating costs.
Chat-bots are good for basic tasks, but limited in their ability to maximize end-to-end service and support workflows.
With Vocinity, our natural language processing agents improve critical business processes. But don’t worry – if your business requires a human touch, we seamlessly transfer to your team based on location, time, inquiry-context, and more – and all the prior content and activities come along, too.
Our conversational voice-based bots are the perfect complement to your support, sales, service, accounts receivable and administrative teams. We make it fast, easy, and cost-effective for you to create and deploy channel-independent virtual voice and video agents.
Better, Easier and More Cost Effective
No Job Is Too Small or Too Big
AI-voice bots are not just for big call centers and global corporations. And they don’t have to cost an arm and leg or take months to deploy.
Our bots improve your company’s most critical business processes for a fraction of your current approaches.
Our contactless, hands-free solutions enable always-on omnichannel voice-based experience to help you reduce costs, improve efficiency, and enhance customer satisfaction
Forms Data CAPTURE
Be Everywhere Your Customers and Partners Need You
You can always be just a call, click, or snap away.
Engage your customers and business partners on their phones, tablets, computers, and in their stores, offices, and homes.
Our solutions seamlessly integrate with your existing applications and phone systems, web & mobile applications, and digital signage.
You can even enable QR code scans to launch voice and video bots on a smartphone or tablet. Vocinity delivers highly economical, omnichannel virtual assistants.
Easily integrate with existing phones systems, PBXs and IVRs
Websites & Mobile Applications
Enhance your existing chat bot or leapfrog to voice and video conversational agents
Enable engagement on smartphones and tablets with a simple click from merchandise, digital signage and product packaging
Transform in-store experiences with rich, multimedia experiences
Complete Customization and Personalization
Have it your way! Each conversational bot is uniquely yours.
Tailored scripts to drive your business process automation
Computer-generated text-to-speech and and human voices
Rich multimedia experiences (voice, video, avatars & live video conferencing)
Contextual engagements (time of day, day of the week, geography, weather, etc.)
Custom actions and workflows using Agent Builder
Integration with your data to enable digital transformation
Faster More Intelligent Data Capture
Whether ordering a hamburger or capturing patient data, conversational voice agents are 5 to 7 times faster than typing. Our extensive APIs enable real-time workflow and robotic process automation (RPA) to improve scheduling, obtain faster approvals, and reduce cycle times.
Our virtual agents get smarter over time using artificial intelligence and machine learning – no fatigue, no time off, and no HR headaches.
The Vocinity platform enables contactless data capture across a broad range of use cases