SOLUTIONS

Leave The Past Behind You

Don’t let your phone-based workflows and outdated approaches drag your business down.

IVR

Legacy IVRs are expensive, have complicated menus, and frustrate callers.

STAFFING

Inconsistent staffing quality, turnover and replacement costs, along with new employee recruiting and ramp-up time, drive up your operating costs.

CHAT BOTS

Chat-bots are good for basic tasks, but limited in their ability to maximize end-to-end service and support workflows.

With Vocinity, our natural language processing agents improve critical business processes.  But don’t worry – if your business requires a human touch, we seamlessly transfer to your team based on location, time, inquiry-context, and more – and all the prior content and activities come along, too.

Our conversational voice-based bots are the perfect complement to your support, sales, service, accounts receivable and administrative teams. We make it fast, easy, and cost-effective for you to create and deploy channel-independent virtual voice and video agents.

Better, Easier and More Cost Effective

  • 25-200% lower costs than human agents
  • 20 to 60 fewer minutes per call
  • 5 to 7 times faster than typing
  • Increased team productivity, effectiveness, and job satisfaction
  • Better outcomes, higher first contact resolution, and fewer exceptions
  • Better outcomes, higher first contact resolution, and fewer exceptions
  • Virtually unlimited scalability

No Job Is Too Small or Too Big

AI-voice bots are not just for big call centers and global corporations. And they don’t have to cost an arm and leg or take months to deploy.

Our bots improve your company’s most critical business processes for a fraction of your current approaches. 

Our contactless, hands-free solutions enable always-on omnichannel voice-based experience to help you reduce costs, improve efficiency, and enhance customer satisfaction

Forms Data CAPTURE
SALES ENGAGEMENTS 
CUSTOMER SUPPORT
PRE-APPROVALS
COVERAGE VERIFICATION

Be Everywhere Your Customers and Partners Need You

You can always be just a call, click, or snap away.

Engage your customers and business partners on their phones, tablets, computers, and in their stores, offices, and homes.

Our solutions seamlessly integrate with your existing applications and phone systems, web & mobile applications, and digital signage.

You can even enable QR code scans to launch voice and video bots on a smartphone or tablet. Vocinity delivers highly economical, omnichannel virtual assistants.

Inbound &
Outbound Calls

Easily integrate with existing phones systems, PBXs and IVRs

Websites & Mobile Applications

Enhance your existing chat bot or leapfrog to voice and video conversational agents

QR
Codes

Enable engagement  on smartphones and tablets with a simple click from merchandise, digital signage and product packaging

Digital Signage
& Kiosks

Transform in-store experiences with rich, multimedia experiences

Complete Customization and Personalization

Have it your way!  Each conversational bot is uniquely yours. 

Tailored scripts to drive your business process automation 
Computer-generated text-to-speech and and human voices
Rich multimedia experiences (voice, video, avatars & live video conferencing)
Contextual engagements (time of day, day of the week, geography, weather, etc.) 
Custom actions and workflows using Agent Builder
Integration with your data to enable digital transformation 

Faster More Intelligent Data Capture

Whether ordering a hamburger or capturing patient data, conversational voice agents are 5 to 7 times faster than typing.  Our extensive APIs enable real-time workflow and robotic process automation (RPA) to improve scheduling, obtain faster approvals, and reduce cycle times.

Woman calling to car insurance
Young woman talking on phone in modern office
Recording voice message for colleague

Our virtual agents get smarter over time using artificial intelligence and machine learning – no fatigue, no time off, and no HR headaches.

The Vocinity platform enables contactless data capture across a broad range of use cases

  • Patient History and Symptom Capture
  • Product Sales & Configuration
  • Employment & Personnel Forms
  • COVID Symptom Ascertainment
  • Customer Satisfaction Survey
  • And much more!