PLATFORM
CLOUD-NATIVE
Vocinity is a contactless, voice-centric, conversational bot platform. Our bots support voice, video, and text.
The Vocinity platform was built from the ground up by experts with one goal in mind – to make artificially intelligent conversation-bots simple to deploy, cost-effective, and genuinely engaging.
Our development started in the cloud and leverages best-of-breed commercial and open-source technologies.
Today, the Vocinity platform delivers conversational and natural interactions with speech recognition at near-human levels – already completing more than 4 million calls.
LEADING EDGE TECH
But, Vocinity is not just another voice bot. The Vocinity platform is a one-stop-shop for powerful yet cost-effective virtual agents.
We create genuinely immersive multimedia, contextual experiences across phones, websites, mobile applications, and more.
Our voice bots and video avatar even make digital signage and merchandising virtual sales agents.
With more than 100 unique development projects, our platform features unique and valuable solutions using the latest in data science, machine learning, natural language processing, and more.
machine learning & enhanced AI
custom video avatars and voices (TTS and Human)
extensible vocabularies
Deploy Everywhere
Unique Multimedia Gateway Enables
Voice and Video Bots
PBX and Phone Systems
Call Centers
Kiosks and Digital Signage
QR Codes
Mobile Applications
Websites
From Kiosks to Websites, QR Codes, Mobile Application and More
The unique flexibility of the Vocinity platform enables our clients to deploy conversational agents throughout the customer lifecycle.
We support inbound and outbound phone calls (SIP) and WebRTC for Web Pages and gRPC for mobile applications.
Our agents can be integrated into digital signage and kiosks or launched from a simple QR code on physical merchandise.
You can even extend our bots to support SMS, Facebook Messenger, and RCS (an emerging messaging standard).
unique multimedia gateway for voice and video
Media probe for sentiment, intent, and other insights
PSTN, WebRTC, and gRPC Interfaces
We Make Building Bots Simple, Easy and Fast
Our expert team can help build your conversational bot or your can create your own using our Agent Builder application. You have many text-to-speech options as well, but we can also assist you in creating a custom voice or video avatar.
intelligent video call routing to live agents
proprierarty logic for seamless real-time voice/video calls
in-context transfers
Engagement Process
REVIEW
Review existing workflow and content as well as application and phone system APIs.
Define conversation triggers and context as well as corresponding actions.
ENGAGE
Create a rough script outline and bot use cases. As needed, access to Agent Builder is provided.
A statement of work can include script, bot, voice and avatar customization as well as integration with existing systems.
DEVELOP
Once an SOW is completed and signed, a final script is created.
At this time, we also complete the required integrations.
tRAIN & TEST
After coding is complete, internal use acceptance testing helps provide initial model training.
Iterative testing helps finalize the script and Bot logic.
DEPLOY
Next, we deploy a production agent. You have access to a management console for monitoring system performance.
lEARN & ENHANCE
The bot continue to learn and improve but new background intents and workflow actions are likely as well.