Use Video and Voice To Drive Profitability
The Vocinity platform’s intelligent voice and video virtual assistants enhance your ability to serve, sell, work, educate, train, entertain, and support – delivering sustainable economic outcomes.
Even before COVID, retaining high-quality sales and customer service team members was difficult and expensive. Finding tech-savvy, bilingual associates with great communication skills and excellent product knowledge is no
small feat. Now, you also have to limit the number of employees and contractors on the sales floor.
Vocinity enables real-time voice and video virtual sales agents and brand ambassadors.
Rich, interactive, multimedia content, and live agent video calls come together to handle even the most sophisticated retail situations..
Vocinity AI-Bots make digital signage and kiosks smarter. Physical merchandising instantly becomes more engaging through QR codes.
Immersive Brand Experiences
Brands and retailers can now create memorable shopping experiences – in-stores, on the web and on mobile devices.
Our Voice Bots support contextual dialogues based on the time, day of the week, location, and more.
Sales & Service Automation
With increased budgetary pressures, our AI-Bots automate a broad range of sales, service and product configuration workflows.
Our intelligent conversational agents improve medical, radiology, and pharmacy benefits management for pre-approvals, coverage verification, enrollment and change-in-status as well as claims collection.
Vocinity also improves patient experiences (before, during, and after visits), lowering operational costs and driving profitability.
Our voice bots are more effective than offshoring. They are also more cost-effective than continually adding staff for phone-intensive processes.
Our clients eliminate more than 20 minutes of waiting on hold. And less phone time means more patient and client time.
Prescription and Procedure Pre-Authorization
Customer and Patient Follow-Up
Patient Eligibility or Insurance Coverage Verifications
Patient and Customer Enrollment
Health Insurance Claims Collections
With Vocinity, Everybody Wins
Patients, Clinicians, Office Staff and Call Centers
Hold-Time Elimination Solutions
For healthcare claims collection and prior authorizations, Vocinity erases, on average, more than 20 minutes per call. But for some payors, this is closer to 60 minutes.
By automating the outbound calling and IVR navigation, we securely provide patient and provider information — at the fraction of current personnel costs.
Professional, reliable phone interactions are a hallmark of quality customer service. But human resource challenges abound – sick and vacation days, schedule conflicts, and employee turnover. Your guest services and back-office operations suffer, and brand management concerns arise.
From travel and hotel to dinner reservations to ordering pizzas and burgers, a Vocinity voice bot can help. Our virtual assistants support your revenue and customer relationship goals.
Travel, Hotel & Dinner Reservations
Fast Food, Coffee, Pizza & More
We help you create guest experiences that enhance the effectiveness and productivity of existing staff and minimize overhead. Through interactive, conversational agents, customers are entertained and serviced quickly and cost-effectively.
From banks to insurance providers to mortgage lenders, phones remain commonplace.
But aging IVRs and expensive call-center solutions accentuate on-going employee challenges (training effectiveness, scheduling, sick days, training and retention costs, etc.).
And studies even suggest that almost 95% of inquiries shouldn’t require human intervention.
With Vocinity AI-bots, you engage your customers across all your touchpoints – from retail banking to customer service to loan servicing.
Reducing the customer care operations burden from existing customer service teams also improves first contact resolution. With Vocinity, your client service relationships thrive and drive higher lifetime value.
Vocinity’s secure and robust APIs enable voice, video, and text AI-based agents that help enhance customer acquisitions, increase profits and drive digital transformation.