ONLINE

Easily add to e-commerce, websites, and other digital channels with a simple link, script, or Google Tag Manager.

BRICK AND MORTAR

Visitors engage in personalized video journeys by scanning QR Codes or interacting with smart digital signs.

PHONE

Automate inbound and outbound call responses with a simple SIP trunk integration.

For Brands and Retailers

For B2B Enterprises

Your Customers Don’t Speak With Thumbs

Vocinity is actual conversational commerce – your clients interact with our virtual assistants using their voice.

Never Let… A Question Go UnansweredA Lead Get ColdA Customer Wait On The PhoneAn Issue Go Unresolved

Even when no one is available, your custom AI virtual assistant provides 7×24 autonomous assisted selling and service. 

And unlike your human staff – which we still love – they don’t take days off, get sick, or jump on the “great resignation” bandwagon. Your digital brand ambassador allows you to scale infinitely, engage deeply, and create experiences as incredible as your brand.

Up to 9x Less Costly Than Full-Time Employee

Vocinity virtual assistants are available anytime, anywhere, on any device. They answer questions, share videos and images, and send SMS messages with promotional offers – ensuring consistent interactions throughout the lifecycle of the relationship at up to 9 times less costly than an employee.

  • Answering Questions
  • Sharing Images and Video
  • Sending Text Messages
  • Capture/Exchange Back-Office Data
  • Transferring To Live Agent (Voice/Video)

Autonomously Engage 100% of Your Opportunities

Today’s buyers expect an immediate response. Vocinty virtual assistants work alongside your marketing, sales, and support teams. So you can qualify and engage 100% of your leads, prospects, and customers — driving more revenue and reducing costs while improving the effectiveness of existing staff.

  • Engaging and Qualifying Leads
  • Assisted Selling
  • Scheduling Meetings
  • Issue Triage And Help Desk
  • Onboarding and Training
  • Retention, Upselling, and Cross-Selling
  • Surveys and Forms Data Capture

It’s Time To Make Your Sales and Service Experiences More EngagingEffectiveInformativeEntertaining

Everything You Need To Build, Deploy, And MaintainYour New Digital Workforce

Using The Latest AI/ML and Natural Language Processing

Vocinity’s ground-breaking technology combines powerful video experiences and AI to create truly lifelike experiences. Virtual assistants provide completely natural, full-duplex conversations by integrating best-in-breed open-source and commercial technologies and proprietary developments for a complete one-stop-shop solution.

  • State-of-the-art natural language processing (full-duplex including interuptions)
  • Supports all major ASR (Voice Recognition), TTS (Text to Speech), and Digital Avatar vendors
  • Proprietary multimedia gateway with enhanced audio and video processing
  • Unique algorithms for ASR error correction, noise reduction, and adaptive bandwidth
  • No code agent builder for easy creation and maintenance
  • Fully custom CGI avatars – appearance, voice, tone, accent, script, and dictionary
  • Call transfers to live agents based on custom routing rules
  • Datacenter with telco-grade high availability and security (burst capacity into the public cloud)
  • Secure call recordings, transcriptions, and call details records
  • Proprietary reference design for smart signs (phased-array mic, proximity sensors, etc.)
  • Scalable microservices with extensive APIs (CRM, POS, E-Commerce, EHR, and more)

Customers and prospects engage Vocinity Assistants when and how they want – ensuring consistent, cost-effective lifecycle relationship management.

QR Codes

Scan A QR Code To Launch Video Assistant Experiences

Mobile Devices

Video AI-Based Conversational Sales Assistants

Computers

Omnichannel Shopping and Service Assistants

Digital Signs

Vocinity Smart Sign Reference Design

PBX/Phone

Video and Voice Assistants Can Transfer to Phone Calls At Any Time

Conversational
Video Assistants

Conversational
Video Assistants

Supported By Great Partners

Black Friday Is Right Around The Corner.

Hire Less!!!

With a simple QR Code, you can give every visitor a virtual shopping assistant.

Using the latest AI to interact at human-level accuracy, they are trained with the same information as your team, except they never forget and get smarter over time.

So, give your customers the attention they deserve without hiring as many seasonal employees.