Now-Generation Customer Experiences TM

Real-Time Voice and Video Conversational Agents & Rich Media Experiences

Make More Money With
Voice Bots

Voice is still the most ubiquitous form of communication. And contactless engagement is a necessity of the times. And while text chatbots have grown in popularity, most people prefer to speak rather than type.

Yet, for many, conversational AI-voice bots sound expensive and complicated.

Vocinity’ voice and video agents (V-Bots TM)) make your current customer and partner engagements smarter and more cost effective. 

  • 25-200% reduction in cost
  • 20 to 60 fewer minutes per call
  • 5 to 7 times faster than typing
  • Diminished CoViD liability

See How Our Intelligent Voice Assistants Support Critical Processes in
Healthcare, Retail, Hospitality and Financial Servics.

Contactless, Retail Sales Solutions

“The future means embracing technology, offering customers choices on how, where and when they want to shop.”

Brett Beveridge, CEO, TROC Global

Stopping Putting Your Business On Hold

Being on hold is a business killer.  It impacts customer, partner, and employee relationships. And, it drives up costs and limits productivity.

Vocinity securely improves the way you make and answer phone calls. With precision, consistency and limitless scalability, we directly engage prospects, clients, shoppers, and partners – delivering sustainable business outcomes.

So, stop wasting your time and money!!

Vocinity’s virtual business assistants are here to help.

Increase productivity, reduce staff frustration, and eliminate hold times by automating outbound calls including navigation of 3rd-party interactive voice response (IVR) systems

Reduce staffing costs and improve the first-call resolution through more intelligent inbound customer triage and verification.

Enhance shopper and customer engagements in-store, through QR code scans, and website integration including live agent video conferencing

Learn How Our Voice Bots Create Sustainable Business Value

Hold-Time Elimination Solutions

For healthcare claims collection and prior authorizations, Vocinity erases, on average, more than 20 minutes per call. But for some payors, this is closer to 60 minutes.

By automating the outbound calling and IVR navigation, we securely provide patient and provider information — at the fraction of current personnel costs.

Our Unique Multimedia Gateway
Enables Voice and Video Conversational Bots 

PBX and Phone Systems

Young woman talking on phone in modern office

Call Centers

Customer service executives working in call center

Smart Signs and Kiosks

Young woman chooses a smartphone in an electronics store

QR Codes

Paying bills by scanning qr code is faster and easier

Mobile Sites and Applications

Woman calling to car insurance

Websites

Pretty girl working on her computer in cafe

Game Changing Technology

Vocinity’s proprietary algorithms and agent-builder applications enable rapid and cost-effective deployments.

Our unique multimedia gateway, microservices architecture, and extensive application programming interfaces (APIs) deliver contextual, voice and video  experiences that automate data capture and streamline work processes.

Vocinity leverages WebRTC and VOIP to create voice and video experiences with conversational and natural interactions (and speech recognition at near-human levels). 

Already More Than 4 Million Calls
Learn Why We Are Different

Beyond Text Chat Bots

Vocinity’s conversational voice and video bots (V-Bots TM) are always on – they don’t get sick, take holidays, or skip work.

They provide natural language conversations at a human-level of accuracy, and can transfer in context to a live agent if needed.

Contact us for highly economical, contactless, voice and video-based virtual assistants for your business.