The Now Generation Customer Experience TM
Real-Time Voice and Video Conversational Agents & Experiences
Make More Money With
Voice is still the most ubiquitous form of communication. And contactless engagement is a necessity of the times. And while text chatbots have grown in popularity, most people prefer to speak rather than type.
Yet, for many, conversational AI-voice bots sound expensive and complicated.
Vocinity’ voice agents (V-Bots TM)) make your current customer engagements smarter and more cost effective. We enable rapid, secure, cost-effective conversational voice and video bots.
See How Our Intelligent Voice Assistants Support Critical Processes in
Healthcare, Retail, Hospitality and Financial Servics.
Stopping Putting Your Business On Hold
Being on hold is a business killer. It impacts customer, partner, and employee relationships. And, it drives up costs and limits productivity.
Vocinity securely improves the way you make and answer phone calls. With precision consistency and limitless scalability, we directly engage prospects, clients, shoppers, and partners.
So, stop wasting your time and money!!
Vocinity’s virtual business assistants are here to help.
Increase productivity, reduce staff frustration, and eliminate hold times by automating outbound calls including navigation of 3rd-party interactive voice response (IVR) systems
Reduce staffing costs and improve the first-call resolution through more intelligent inbound customer triage and verification.
Enhance shopper and customer engagements in-store, through QR code scans, and website integration including live agent video conferencing
Learn How Our Voice Bots Create Sustainable Business Value
Hold-Time Elimination Solutions
For healthcare claims collection and prior authorizations, Vocinity erases, on average, more than 20 minutes per call. But for some payors, this is closer to 60 minutes.
By automating the outbound calling and IVR navigation, we securely provide patient and provider information — at the fraction of current personnel costs.
Our Unique Multimedia Gateway
Enables Voice and Video Conversational Bots
PBX and Phone Systems
Kiosks and Digital Signage
Game Changing Technology
Vocinity’s proprietary algorithms and agent-builder applications enable rapid and cost-effective deployments.
Our unique multimedia gateway and extensive application programming interfaces (APIs) deliver contextual, rich user experiences that automate data capture and streamline work processes.
Vocinity delivers sustainable economic outcomes through omnichannel WebRTC and VOIP voice and video engagements.
Today, the Vocinity platform delivers conversational and natural interactions with speech recognition at near-human levels – already completing more than 4 million calls.
Learn Why We Are Different
Beyond Text Chat Bots
Vocinity’s conversational voice and video bots (V-Bots TM) are always on – they don’t get sick, take holidays, or skip work.
They provide natural language conversations at a human-level of accuracy, and can transfer in context to a live agent if needed.
Contact us for highly economical, contactless, voice and video-based virtual assistants for your business.