Omnichanel
engagements
Users engage by scanning QR codes, or clicking links on websites, text messages, social media and email.
rich-media
experiences
Blurs the lines between entertainment, education and commerce, enabling a personal touch that e-commerce and chatbots alone do not provide.
No code
platform
No code video bot builder ensures fast deployments and easy maintenance on smartphones, tablets, PCs and digital signage.
Next Generation
Conversational Marketing
Multilingual brand assistants share images, videos, and text messages, or transfer to video/voice-based agent calls.
Automates
key busines processes
With extensive APIs, captures data and helps automate sales, service and other critical business processes.
Zero Footprint
Deployments
With no software to install, users access memorable experiences when, how and where they want.
Video Engagement Platform Experiences
Today’s consumers want to get fast answers, interactive video content, and personalized journeys. Therefore, Vocinity enables powerful brand and product experiences —
when, where, and how your customers want them – featuring Virtual Brand Assistants, Live Video Chats and Streaming Commerce.
Conversational Brand Assistants
Our multilingual brand assistants use the latest natural language processing and AI technology to engage users at near-human levels – supporting sales, service, and other critical business processes.
Live Video
Chats
Video calls can go directly to live agents or via virtual brand assistant transfers. Custom routing rules based on location, expertise, role, language, and more ensure the right agent always gets the right call. And when
live agents are not available, conversational brand assistants are there to help.
Streaming Commerce
Turn any digital channel into a virtual shopping network with a simple link or script. Live and recorded broadcasts enable users to see your products in action and learn about their advantages from experts who show and explain
everything in detail.
It’s Time To Join The Metaverse
with Virtual Team Members
Conversational Brand Assistants Help You Sell More, Service Better
The Vocinity video engagement platform supports many use cases, from appointment setting and assisted selling to customer service and collections. So, even when you cannot be there in person, Vocinity remote clienteling offers what e-commerce operations alone cannot. Users still engage in interactive experiences that cultivate one-on-one relationships with a personal touch.
Helping Automate Critical Business Processes
In addition, Vocinity conversational brand assistants help automate business processes by seamlessly integrating with back-office applications, including e-commerce, ERP, CRM, SFA, medical records, and POS. Above all, you can improve the productivity and effectiveness of existing staff.
Providing Any Time, Any Where Access
Users can engage conversational brand assistants on PCs, tablets, smartphones, or digital Signs. So users are always a click, snap or call away – in stores and offices, and on the web and mobile devices – with interactive, multimedia content based on user input and preferences.
Like other QR codes, you can add them to product packaging, merchandise, displays, and even on digital ads. But instead of static content, scanning a Vocinity-enabled QR Code launches a personalized, interactive video-based sales and service experience featuring virtual brand assistants.
High Value Brands Can’t Afford To Wait
Get Your Own Conversational Brand Assistants Today
With Vocinity, you address the cost, coverage, and consistency challenges of finding and retaining quality staff to perform repetitive but critical business processes. Consequently, you enhance your ability to attract, sell, train, serve, and support users in stores, offices, and online.
Consumer Electronics
Communications
Luxury goods and Automobiles
healthcare
Home Improvement and Appliances
Health and beauty
Financial services
hospitality
(Travel & Food)
In summary, Vocinity enables Now-Generation Customer Experiences TM through omnichannel video engagements that deliver powerful brand and product experiences — when, where, and how your users want them.
Video Engagement Platform
Game Changing Technology
You can quickly create and maintain your own fully custom CGI-based Conversational Brand Assistant. The Vocinity video engagement platform is a full-duplex, natural conversation, including interruptions. In addition, us ing WebRTC and our unique multimedia gateway, you maximize user experiences. Next, we incorporate proprietary error correction, noise reduction, adaptive bandwidth throttles, and other algorithms. But we did not stop there. The platform also supports live video chats, streaming broadcasts, and voice calls.